Privacy Policy

Privacy Policy

At SQUARE L PTY LTD (ACN 649 872 873) Trading as matrico.com.au, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and other applicable laws.

1. Information We Collect

We collect personal information that is necessary for us to provide you with our products and services. This may include:

  • Personal Details: Name, email address, phone number, and billing/shipping address.
  • Payment Information: Credit/debit card details and transaction history (processed securely).
  • Account Information: Username, password, and account preferences if you create an account with us.
  • Technical Data: IP address, browser type, operating system, and website usage patterns through cookies and analytics tools.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders, including shipping and customer service.
  • To manage your account and provide you with a personalized shopping experience.
  • To send transactional emails such as order confirmations and updates.
  • To send promotional materials, newsletters, and special offers (with your consent).
  • To improve our website, products, and customer service through analytics.
  • To comply with legal obligations and enforce our terms and policies.

3. Disclosure of Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service Providers: Third-party companies that help us operate our website, process payments, or deliver products.
  • Compliance: Authorities if required by law, or to protect our rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale of business assets.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience.
  • Remember your preferences and cart items.
  • Analyze website performance and traffic.

You can manage or disable cookies through your browser settings. However, disabling cookies may impact your website experience.

5. Data Security

We implement robust security measures to protect your personal information, including encryption, secure servers, and restricted access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access, update, or correct your personal information.
  • Opt out of receiving marketing communications.
  • Request the deletion of your data, subject to legal or contractual obligations.
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise your rights, please contact us at [privacy@matrico.com.au].

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Email: info@matrico.com.au
  • Phone: [support phone number]
  • Business Hours: [hours of operation]

Thank you for trusting matrico.com.au. Your privacy is important to us.