Returns & Refunds

At SQUARE L PTY LTD (ACN 649 872 873) Trading as matrico.com.au, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

1. Eligibility for Returns

You may return items purchased from matrico.com.au if they meet the following conditions:

  • The return request is made within 30 of receiving the product.
  • The item is unused, in its original condition, and includes all tags, packaging, and accessories.
  • Items that are final sale, customized, or marked as non-returnable are not eligible for return.

2. How to Initiate a Return

To start a return, please:

  1. Contact our Customer Support team at info@matrico.com.au
  2. Provide your order number, proof of purchase, and reason for return.
  3. Follow the return instructions provided by our team.

3. Return Shipping

  • For Change of Mind Returns: The customer is responsible for return shipping costs.
  • For Faulty or Incorrect Items: We will cover the cost of return shipping.

Please use a trackable shipping service for your returns. matrico.com.au is not responsible for lost or undelivered returns.

4. Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

  • Refunds will be issued to your original payment method.
  • Refunds may take 14 days to appear in your account, depending on your bank or payment provider.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, please contact us at info@matrico.com.au. Exchanges are subject to product availability.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving the product. Provide photos of the item and packaging for verification. We will arrange a replacement or full refund at no additional cost to you.

7. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards or promotional items.
  • Perishable goods, intimate items, or products marked as "final sale."
  • Products damaged due to misuse or mishandling by the customer.

8. Warranty Claims

For items covered under warranty, please contact our Customer Support team to initiate a warranty claim. Proof of purchase and warranty documentation may be required.

9. Contact Us

For questions or assistance with returns or refunds, please reach out to us at:

  • Email: info@matrico.com.au
  • Phone: [support phone number]

We appreciate your business and aim to make your shopping experience with matrico.com.au smooth and hassle-free.