Shipping Policy

 

Welcome to matrico.com.au We are committed to providing you with an exceptional shopping experience, including fast and reliable shipping. Below is an outline of our shipping policy.

 

1. Shipping Destinations

We currently deliver to all regions within Australia. We don't ship overseas.

 

2. Shipping Rates

  • Domestic Shipping (Australia):
    • Standard shipping: Standard rates are calculated based on the destination and weight of the order by Australia Post at checkout.
    • Express shipping:  Express rates are calculated based on the destination and weight of the order by Australia Post at checkout.

 

3. Processing Times

- Order Handing Time (days): 1-5 days (Monday - Friday)

- Orders placed after 12AM or on weekends/public holidays will be processed the next business day.

 

4. Delivery and Handing Times

Transit Time (days): 1-9 days (Monday - Friday)

Please note that delivery times are estimates and may vary due to external factors such as weather, public holidays, or carrier delays.

 

5. Order Tracking

Once your order is dispatched, you will receive a tracking number via email. You can track your order through the carrier's website or our tracking portal.

 

6. Shipping Restrictions

  • Some items may be restricted from shipping due to regulations or carrier limitations.
  • We are unable to deliver to P.O. Boxes or parcel lockers for certain order types.

 

7. Lost or Damaged Items

  • If your order is lost or damaged during transit, please contact us at info@matrico.com.au within 7 days of the expected delivery date.
  • We will assist you in filing a claim with the shipping carrier and ensure a resolution is reached promptly.

 

8. Changes to Shipping Details

  • If you need to update your shipping address, please contact us at info@matrico.com.au immediately after placing your order. Once an order is shipped, we cannot change the shipping address.

 

9. Contact Us

For any questions or concerns about your shipment, please reach out to us at:

 

  • Email: info@matrico.com.au
  • Phone: [support phone number]

 

Thank you for shopping with matrico.com.au. We value your business and look forward to serving you!