Warranty

At matrico.com.au, we stand behind the quality and performance of our products. This Warranty Policy outlines the terms and conditions for warranty claims.

1. Warranty Coverage

matrico.com.au products are covered by a warranty against defects in materials and workmanship under normal use during the warranty period. The warranty covers the following:

  • Manufacturing defects.
  • Faulty components.
  • Issues arising from normal usage within the warranty period.

This warranty does not cover:

  • Damage caused by misuse, neglect, or unauthorized modifications.
  • Wear and tear from regular use.
  • Damage resulting from accidents, natural disasters, or improper storage.
  • Products not purchased directly from matrico.com.au or authorized retailers.

2. Warranty Period

The warranty period begins from the date of purchase and lasts for:

  • 2 years for standard products.
  • 1 year for specific product categories (as outlined in the product details).

Please refer to the product page or packaging for the warranty period applicable to your purchase.

3. How to Make a Warranty Claim

If you believe your product is defective and covered under warranty, please follow these steps:

  1. Contact Customer Support

    • Email: info@matrico.com.au
    • Phone: [support phone number]
      Provide your order number, proof of purchase, a detailed description of the issue, and photos or videos of the defect.

  2. Assessment
    Our team will assess your claim and may request the product be sent for inspection.

  3. Resolution

    • If the issue is covered under warranty, we will repair, replace, or refund the product at no cost to you.
    • If the claim is not covered under warranty, we will notify you with an explanation.

4. Return Shipping for Warranty Claims

  • For valid warranty claims, matrico.com.au will cover the return shipping costs.
  • For claims outside warranty coverage, return shipping costs are the customer's responsibility.

5. Repairs and Replacements

  • Repaired or replacement items are covered under the remaining warranty period of the original product or 12 months from the date of repair/replacement, whichever is longer.
  • Replacement items may be of equal or similar specifications if the original product is no longer available.

6. Exclusions

This warranty does not cover:

  • Products damaged by improper installation or use.
  • Consumable parts (e.g., batteries, filters) unless specified.
  • Cosmetic damage such as scratches, dents, or fading that does not affect performance.

7. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for major failures and compensation for any other reasonably foreseeable loss or damage.

8. Contact Us

For questions about this warranty policy or assistance with a claim, please contact us:

  • Email: info@matrico.com.au
  • Phone: [support phone number]

Thank you for choosing matrico.com.au. We are committed to ensuring your satisfaction with our products.